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Privacy

Privacy Policy

1) Introduction and Contact Details of the Controller

1.1 We are pleased that you are visiting our website and thank you for your interest. In the following, we inform you about the handling of your personal data when using our website. Personal data is all data with which you can be personally identified.

1.2 The controller for data processing on this website within the meaning of the General Data Protection Regulation (GDPR) is Druckplan GmbH, Dr. Skala Strasse 3-5, 1210 Vienna, Austria, Tel.: +43 (1) 928 21 90 01, Email: support@druckplan.com. The controller is the natural or legal person who, alone or jointly with others, determines the purposes and means of processing personal data.

1.3 The controller has appointed a data protection officer who can be reached as follows: "Wimmer Martin"

2) Data Collection When Visiting Our Website

2.1 If you use our website for informational purposes only, i.e., if you do not register or otherwise provide us with information, we only collect data that your browser transmits to the server (so-called "server log files"). When you access our website, we collect the following data, which is technically necessary to display the website:

  • Website visited
  • Date and time at the time of access
  • Amount of data sent in bytes
  • Source/reference from which you accessed the page
  • Browser used
  • Operating system used
  • IP address used (if applicable: in anonymized form)

Processing is carried out pursuant to Art. 6 para. 1 lit. f GDPR based on our legitimate interest in improving the stability and functionality of our website. The data will not be passed on or used in any other way. However, we reserve the right to subsequently check the server log files if there are concrete indications of unlawful use.

2.2 This website uses SSL or TLS encryption for security reasons and to protect the transmission of personal data and other confidential content (e.g., orders or inquiries). You can recognize an encrypted connection by the string "https://" and the lock symbol in your browser line.

3) Hosting & Content Delivery Network

We use a provider for hosting our website and displaying the content who performs services exclusively on servers within the European Union, either directly or through selected subcontractors.

All data collected on our website is processed on these servers.

We have concluded a data processing agreement with the provider that ensures the protection of our site visitors' data and prohibits unauthorized disclosure to third parties.

4) Cookies

To make visiting our website attractive and to enable the use of certain functions, we use cookies – small text files that are stored on your device. Some of the cookies we use are deleted after the end of the browser session ("session cookies"), others remain on your device to allow the storage of page settings ("persistent cookies"). The storage duration of persistent cookies can be found in your browser's cookie settings overview.

If personal data is also processed by individual cookies used by us, the processing is carried out in accordance with Art. 6 para. 1 lit. b GDPR for the execution of the contract, in accordance with Art. 6 para. 1 lit. a GDPR if consent has been given, or in accordance with Art. 6 para. 1 lit. f GDPR to safeguard our legitimate interest in the best possible functionality of the website and a customer-friendly and effective design of the page visit.

You can configure your browser to inform you about the setting of cookies and to decide individually on their acceptance or to exclude the acceptance of cookies for specific cases or generally.

Please note that the functionality of our website may be limited if cookies are not accepted.

5) Contacting Us

When contacting us (e.g., via contact form or email), personal data is collected. This data is stored and used exclusively for the purpose of responding to your request and for the related technical administration.

The legal basis for processing this data is our legitimate interest in responding to your request in accordance with Art. 6(1)(f) GDPR. If your contact is aimed at concluding a contract, then the additional legal basis for the processing is Art. 6(1)(b) GDPR. Your data will be deleted after final processing of your request, provided there are no legal retention obligations to the contrary.

6) Data Processing When Opening a Customer Account

According to Art. 6(1)(b) GDPR, personal data will be collected and processed if you provide it to us for the execution of a contract or when opening a customer account. The data collected is evident from the respective input forms. Deletion of your customer account is possible at any time and can be done by sending a message to the controller's address stated above. We store and use the data you provide to fulfill the contract. After the contract has been fully processed or your customer account has been deleted, your data will be blocked with regard to tax and commercial law retention periods and deleted after these periods, unless you have expressly consented to further use of your data or we reserve the right to a legally permitted further data use.

7) Use of Customer Data for Direct Advertising

7.1 Subscription to our Email Newsletter

If you subscribe to our email newsletter, we will send you regular information about our offers. The only mandatory information for sending the newsletter is your email address. The provision of further data is voluntary and will be used to address you personally. We use the so-called double opt-in procedure to ensure that the newsletter is only sent to you if you have expressly confirmed your consent to receive it by clicking on a verification link sent to the specified email address.

By activating the confirmation link, you give us your consent to use your personal data in accordance with Art. 6(1)(a) GDPR. We store your IP address entered by the Internet Service Provider (ISP), as well as the date and time of registration, to trace a possible misuse of your email address at a later date. The data collected when registering for the newsletter will be used exclusively for promotional purposes via the newsletter.

You can unsubscribe from the newsletter at any time via the link provided in the newsletter or by sending a corresponding message to the controller named above. After unsubscribing, your email address will be immediately deleted from our newsletter distribution list unless you have expressly consented to further use of your data or we reserve the right to use the data in a manner that is legally permissible and about which we inform you in this statement.

7.2 Availability Notifications by Email

For temporarily unavailable items, you can sign up to receive email availability notifications. We will send you a one-time email notification about the availability of the selected item. Only your email address is required for this notification. Providing additional data is voluntary and may be used to address you personally. We use the double opt-in procedure to ensure that you only receive a notification if you have expressly confirmed your consent by clicking on a verification link sent to the provided email address.

By activating the confirmation link, you give us your consent in accordance with Art. 6(1)(a) GDPR. We store your IP address entered by the ISP as well as the date and time of registration to trace any misuse of your email address at a later date. The data collected during the registration for our email notification service will be used exclusively for the availability notification.

You can unsubscribe from the availability notifications at any time by sending a corresponding message to the controller mentioned above. After unsubscribing, your email address will be immediately deleted from our distribution list unless you have expressly consented to further use of your data or we reserve the right to use the data in a legally permissible manner and as informed in this statement.

7.3) Cart Reminders via Email

If you cancel your purchase before completing the order, you may receive a one-time email reminder about the contents of your virtual shopping cart.

The only required information for sending this reminder is your email address. Providing additional data is voluntary and may be used to address you personally. We use the so-called double opt-in procedure to ensure that you only receive a notification if you have expressly confirmed your consent by clicking on a verification link sent to the specified email address.

By activating the confirmation link, you give us your consent to use your personal data in accordance with Art. 6 (1)(a) GDPR for sending a cart reminder. We store your IP address as entered by the Internet Service Provider (ISP) as well as the date and time of registration in order to track potential misuse of your email address at a later time. The data we collect when registering for our email notification service is strictly used for the intended purpose.

You can unsubscribe from the cart reminders at any time by sending a corresponding message to the controller mentioned above. After unsubscribing, your email address will be deleted from our distribution list immediately unless you have expressly consented to further use of your data or we reserve the right to use your data in any other way that is legally permitted and about which we inform you in this policy.

8) Data Processing for Order Handling

8.1 Submission of Image Files for Order Processing via Upload Function

Our website offers the opportunity to personalize products by submitting image files via an upload function. The submitted image will be used as a template for customizing the selected product.

Via the upload form on our website, you can transfer one or more image files directly from your device to us using an automated, encrypted transfer. We collect, store, and use the files solely to produce the personalized product as described on our website. If the files need to be forwarded to specialized service providers for production and order processing, this will be stated explicitly below. No further data sharing occurs. If the submitted image files contain personal data (especially images of identifiable persons), processing is conducted exclusively for the purpose of processing your order in accordance with Art. 6 (1)(b) GDPR.

Once the order is completed, all submitted image files will be automatically and completely deleted.

8.2 To fulfill the contract for delivery and payment purposes, we pass on your personal data collected by us in accordance with Art. 6 (1)(b) GDPR to the assigned transport company and the assigned financial institution.

If we owe you updates for goods with digital elements or digital products based on a contract, we will use the contact details you provided when placing the order (name, address, email) to inform you personally through an appropriate communication channel (e.g., postal or email) within the legally required period about pending updates under our statutory information obligations as per Art. 6 (1)(c) GDPR. Your contact details will be used strictly for this purpose and only to the extent necessary for such information.

We also work with the following service provider(s) for processing your order, who help us fully or partially fulfill our contractual obligations. The following information describes how personal data is transmitted to these service providers.

9) Rights of the Data Subject

9.1 Under applicable data protection laws, you have the following rights regarding the processing of your personal data:

  • Right of access pursuant to Art. 15 GDPR;
  • Right to rectification pursuant to Art. 16 GDPR;
  • Right to erasure pursuant to Art. 17 GDPR;
  • Right to restriction of processing pursuant to Art. 18 GDPR;
  • Right to notification pursuant to Art. 19 GDPR;
  • Right to data portability pursuant to Art. 20 GDPR;
  • Right to withdraw consent granted pursuant to Art. 7 (3) GDPR;
  • Right to lodge a complaint pursuant to Art. 77 GDPR.

9.2 RIGHT TO OBJECT

IF WE PROCESS YOUR PERSONAL DATA BASED ON OUR OVERRIDING LEGITIMATE INTEREST IN THE CONTEXT OF A BALANCING OF INTERESTS, YOU HAVE THE RIGHT AT ANY TIME, FOR REASONS ARISING FROM YOUR PARTICULAR SITUATION, TO OBJECT TO THIS PROCESSING WITH EFFECT FOR THE FUTURE.

IF YOU EXERCISE YOUR RIGHT TO OBJECT, WE WILL STOP PROCESSING THE AFFECTED DATA. HOWEVER, FURTHER PROCESSING REMAINS RESERVED IF WE CAN DEMONSTRATE COMPELLING LEGITIMATE GROUNDS FOR THE PROCESSING THAT OUTWEIGH YOUR INTERESTS, RIGHTS, AND FREEDOMS, OR IF THE PROCESSING SERVES TO ASSERT, EXERCISE, OR DEFEND LEGAL CLAIMS.

IF YOUR PERSONAL DATA IS PROCESSED BY US FOR DIRECT MARKETING PURPOSES, YOU HAVE THE RIGHT TO OBJECT TO THE PROCESSING OF YOUR PERSONAL DATA FOR SUCH MARKETING AT ANY TIME. YOU CAN EXERCISE THE RIGHT TO OBJECT AS DESCRIBED ABOVE.

IF YOU EXERCISE YOUR RIGHT TO OBJECT, WE WILL STOP PROCESSING THE AFFECTED DATA FOR DIRECT MARKETING PURPOSES.

10) Duration of Storage of Personal Data

The duration of the storage of personal data depends on the legal basis, the purpose of processing, and—if applicable—on statutory retention periods (e.g., commercial and tax retention periods).

If data is processed based on express consent per Art. 6 (1)(a) GDPR, it will be stored until the consent is withdrawn.

If statutory retention periods apply to data processed based on Art. 6 (1)(b) GDPR for contractual or pre-contractual purposes, this data will be routinely deleted once the retention period expires unless it is still required for contract performance or initiation, or if we have a legitimate interest in continued storage.

For data processed based on Art. 6 (1)(f) GDPR, it will be stored until you exercise your right to object under Art. 21 (1) GDPR, unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights, and freedoms, or the processing serves to assert, exercise, or defend legal claims.

Data processed for direct marketing based on Art. 6 (1)(f) GDPR will be stored until you exercise your right to object under Art. 21 (2) GDPR.

Unless otherwise stated in the specific processing situations in this policy, your stored personal data will be deleted once it is no longer necessary for the purposes for which it was collected or otherwise processed.

11) Contact Information

If you have any questions about data protection, please contact us at:

Druckplan GmbH
Dr. Skala Straße 3-5
1210 Wien
Austria
Tel.: +43 (1) 928 21 90 01
Email: support@druckplan.com

12) Changes to this privacy policy

We reserve the right to update this privacy policy from time to time to reflect legal or technical changes. The current version of this privacy policy is always available on our website.